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Frequently Asked Questions

Find Answers To All Your Heist Haircare Questions

Where can I use my Heist 3.0 Hair Dryer?

The Heist Hair Dryer is made to UK and European safety standards with a voltage range of 220-240V. Please review local voltage requirements when travelling outside UK and Europe.

Countries with the same voltage include UAE, Singapore, Hong Kong, Australia and New Zealand.

What type of power plug does the Heist 3.0 Hair Dryer use?

The Heist 3.0 Hair Dryer comes with a UK 3 pin plug as standard. Travel adaptors can be used for other countries with matching voltage requirements. 

What's power and voltage of the Heist 3.0 Hair Dryer?

Powerful 100,000 RPM Brushless Motor (220-240V~, 50/60Hz) from 1650w. 

What does Plasma System mean?

Plasma System means your hair dries faster and more gently. This works by releasing negatively charged ions that help keep hair cuticles closed, allowing the inside of your hair to retain moisture. This makes the hair more smooth and shiny. 

What does H-Protect System mean?

The H-Protect System is a smart control in the hair dryer that automatically adjusts to optimal heat settings, ensuring hair protection and promoting scalp health.What sets the Heist 3.0 Dryer apart is its advanced H-Protect System. This feature ensures your hair is not only dried efficiently but also protected from heat damage. The H-Protect System maintains an optimal temperature, safeguarding your hair’s natural moisture and preventing breakage.

What is Heist 3.0 and why choose it?

Heist 3.0 is our pro-grade hair dryer for fast, safe drying and a smooth finish. You get speed, control and less frizz across hair types.

  • High-velocity airflow for quick results

  • Protective heat control for daily use

  • Precise nozzle for shape and direction

  • Light, balanced feel for easy styling

 

Will Heist 3.0 work for my hair type?

Yes. It suits straight, wavy and curly hair, short to medium length.

  • Use medium heat, high airflow for most hair

  • Use low-medium heat and a diffuser for curls

  • Finish with a cool shot to set and add shine

How does Heist 3.0 protect hair and scalp?

It regulates heat and disperses airflow for comfortable, even drying. The goal is fast drying without hot spots.

  • Keep 15–20 cm from hair and keep moving

  • Work in sections to avoid over-drying

  • Use a heat protect spray if you use other hot tools

What attachments come with Heist 3.0 and how do I use them?

You get a concentrator for focused styling. Pair with our vented brush for lift and control.

  • Concentrator: shape fringes and sides

  • Brush + concentrator: add volume at the roots

  • Cool shot: lock the finish

The Pro Kit also includes a diffuser and metal stand, these accessories can also be purchased seperately. 

How do I clean and maintain the dryer?

Wipe the body and clean the filter regularly. Clear dust to keep airflow strong.

  • Power off and cool before cleaning

  • Remove lint from the intake filter

  • Store in a dry place

What warranty and support do you offer?

Heist hardware comes with a 2-year warranty. Our team is here to help with setup, care and returns.

  • Start a support request from your order email from info@heist-london.com

  • Include photos or a short video if reporting a fault

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